Refund Policy
Last updated: 2026-04-23 · Effective: 2026-04-23
Short version: monthly — 14 days. Annual — 30 days. Lifetime — 30 days. Consumed credits — no refund. If something broke on our end, email billing@cash.bot and we will sort it out regardless of window.
1. Refund Windows
| Purchase type | Refund window | Conditions |
|---|---|---|
| Monthly subscription | 14 days from first purchase | Full refund of first charge; subsequent months not refundable — cancel auto-renewal instead. |
| Annual subscription | 30 days from purchase or renewal | Full refund. After 30 days, pro-rata refunds are at our discretion. |
| Lifetime plan | 30 days from purchase | Full refund. After 30 days, no refund unless the Service is permanently shut down. |
| Credit top-ups | Before consumption only | Unused credits within 30 days: full refund. Consumed credits: not refundable. |
| BYO-key provisioning | 7 days from purchase | Refundable if the provisioned resource was never used. Third-party costs (Vultr, Railway, etc.) are yours — we cannot refund them. |
2. How to Request a Refund
- Email billing@cash.bot from the address on your account.
- Include your order ID (on the receipt we sent you) or the last 4 digits of the card used, or PayPal transaction ID.
- Briefly tell us why — you are not required to, but it helps us improve.
- We respond within 2 business days and, where approved, refund within 5 business days to the original payment method. Card refunds may take an additional 5–10 business days to appear on your statement depending on the issuer.
3. When a Refund Will Be Denied
We reserve the right to decline a refund where:
- The request falls outside the refund window and is not accompanied by a service defect on our side.
- The account shows signs of abuse: automated sign-ups, farming promo credits, reselling, or bypassing tier limits.
- The purchase was made with a payment method we later discovered was stolen or fraudulent (we will refund the cardholder directly through the dispute process).
- Credits, containers, or AI tokens have already been consumed (those are the cost of goods delivered).
4. Chargebacks and Disputes
If you have a billing question, email us first — we can resolve almost anything faster than a chargeback. Initiating a chargeback without contacting us may result in account suspension until the dispute is resolved, and we may choose to present evidence to the issuer. Accounts with a pattern of fraudulent chargebacks may be terminated and banned from future sign-ups.
5. Statutory Rights
Nothing in this policy limits statutory consumer rights you may have under your local law. EU/UK consumers may have additional rights (e.g. 14-day distance-selling withdrawal); those apply even where this policy is more restrictive.
6. Service Shutdown Protection
If CASH.BOT is permanently shut down, we will give at least 60 days' notice and offer reasonable export tooling. Lifetime customers whose plans have been active for less than 24 months at shutdown will receive a pro-rata refund based on the original purchase price and 24-month amortisation.
Email: billing@cash.bot
Support chat: cash.bot/support
Terms: Terms of Service · Privacy Policy